About
Firefly is a full-service carrier which is a subsidiary of Malasia Airline. The airline boasts a fleet size of 12 and covers a network of 11 destinations. Firefly's initial operation was between Penang to Kota Bharu in 2007 and the airline focuses on serving Malaysia and Indonesia, Singapore and Thailand. Travel Class
Firefly provides for one travel class with one upgrade.
Economy Class: Firefly offers economy class tickets with more flexibility and wider than standard seat pitch.
FlyPREMIER: Firefly offers passengers with the FlyPREMIER upgrade which provides a generous baggage allowance along with priority baggage, access to exclusive SkyLounges. Onboard, the guests have access to wider seats with seat selection offer which helps them choose seats with extra legroom. Frequent Flyer Programme
Enrich is the Flyer Programme which allows members to earn miles on flight booking in Malaysian Airlines and Enrich airline partners, banks, hotels and retailers around the world. Enrich airline partners include Air France, Alitalia, Etihad Airways, Emirates Airline, KLM, Virgin Atlantic, Firefly, MASwings and Oneworld alliance partners.
FY e-wallet redefines purchasing tickets as it is easier and quicker. The wallet allows members to earn bonuses and enjoy products and services with every booking.
Flying Blue is the Air France-KLM's frequent flyer programme which allows earning miles based on the travel distance, fare and service class. Flying Blue program also includes Air Europa, Garuda Indonesia, Kenya Airways, Aircalin and TAMROM. Passengers can join as members as the program is free. Flying Blue has two types of miles: Award Miles and Level Miles, where Award Miles can expire in 20 months without flying and can be exchanged for other rewards and Level Miles is valid until 31 December of each year and is used to determine membership level. Award Miles can be redeemed for free tickets, upgrade in travel class, extra baggage allowance and lounge access. Members also can donate miles to charity through KLM AirCare's or make purchases in the Flying BlueStone. Award Miles can be earned on SkyTeam partners and Flying Blue partner airlines including Alaska Airlines, Air Corsica, Airlinair, Bangkok Airways, Chalair Aviation, Comair, Copa Airlines, Gol Transportes Aéreos, Japan Airlines, Malaysia Airlines, Qantas, TAAG Angola, Twin Jet, and Ukraine International Airlines. Baggage allowance
Passengers are allowed to carry hand baggage which can weigh up to 7 kgs and the check-in bag can weigh up to 20 kgs and differs according to any add-on chosen. Passengers can read about excess luggage allowance, country specification and additional charges here. Check-in
Domestic Flights - Passengers can check-in 24 hrs to 1 hr prior to the scheduled departure time.
International Flights - Passengers can check-in 24 hrs to 3 hrs prior to the scheduled departure time. In-Flight Services
Firefly offers passengers with a buy-on-board / pre-book menu which consists of snacks, hot/cold meals along with beverages. All special meals can be requested 24 hours before departure by contacting the airline directly to know more about the options. Firefly offers Onboard support
Firefly provides assistance for guests with special needs, Infants, expectant mothers, unaccompanied minors and any pre-departure arrangements. Passengers in need of mobility support will be provided with wheelchair services during the flight. Please contact the airline directly for any support requests. Refund and Cancellation
Passengers can cancel their booking either through Firefly sales’ office or website. All cancellations are subject to a cancellation fee.